Rose Glenn
Creating a Superior Patient Experience
Morning Keynote

In this session, Rose will speak to the cultural and operational changes that are being made to improve the care experience in the large, complex organization.  She provides examples of the work being done to significantly improve nurse and physician communications, and the tools being adopted by the health system to better connect with patients.​

Competencies for Strategic Planners: What the C-Suite Has to Say!
John W. Fick, Ed.D., FACHE
Concurrent Presentations

Results from a separate regional and national study of hospital leaders indicate that many required competencies, including strategic orientation, are generally weak upon job entry.  Session participants will learn how U.S. hospital leaders perceive competencies upon job entry and self-reflect on whether their internal leadership development programs contain appropriate learning strategies to help emerging strategists improve underdeveloped competencies as perceived by U.S. hospital leaders. 

Patient Engagement through Digital Communication
Megan Yore
Concurrent Presentations

Recommendation from a friend or family member is always at the top of the list of reasons why a consumer or patient makes a decision.  Whereas this used to take place on the phone or the “back fence”, the new “mom network” operates through online ratings, reviews with comments, crowd-sourced opinions, immediate feedback, and quick decisions based on a few key points.  In this session, learn about two digitally-based communications tactics to increase patient engagement.

Innovation: From Start to Sustainability
Jeff Schilling
Concurrent Presentations

Many organizations are depending on innovation to help them transition to a new kind of health care system.  However, innovation as a strategy is easier to comprehend than to implement.  In the session, the presenter will draw on his experience in both strategic planning and process improvement to provide a context for engaging session participants in an exploration of innovation as a strategy.  Further, the presenter will explain the lengthy “upstream” process that results in true innovation, what an organization needs to do to foster more innovation, and most importantly, how to leverage innovation for greater impact and organizational sustainability.​

Jennifer L Dale, CNM
Director of Business & Fund Development
New Center Community Services

Jennifer L Dale has been with New Center Community Services as its Director of Business & Fund Development since January 2016.  Overall, she is responsible for establishing corporate and community partnerships that advance outcomes and provide and promote quality behavioral health services, which in turn increases revenue and marketing options.   In her role, Jennifer is responsible for identifying, evaluating, analyzing and advancing opportunities for growth within the agency’s current programs; as well as developing and implementing new business opportunities and partnerships.

Jennifer has also worked for:  Meridian Health Plan, United Healthcare Community & State Plan, Matrix Human Services, Children’s Hospital of Michigan and the American Liver Foundation. 

Jennifer is a graduate of Southwestern Michigan College, Western Michigan University and Eastern Michigan University. 

Vicki Schroeder, MA
Strategy execution: Missed it by this much!
Afternoon Keynote

Executing strategy is a highly complex challenge in business today.  Most organizations believe they are successful and doing a great job and yet statistics show that 70% of organizations fail.  What is this gap, why does it exist, and what can you and your organization do about it to succeed? ​

Patient Engagement through Digital Communication
Megan Yore
Concurrent Presentations

Competencies for Strategic Planners: What the C-Suite Has to Say!
John W. Fick, Ed.D., FACHE
Concurrent Presentations

Innovation: From Start to Sustainability
Jeff Schilling
Concurrent Presentations